Vugstyle is your luxury shopping guide, connecting you with top global brands and retailers. We act as your personal shopper, making it easy to discover and purchase luxury items. From product discovery to delivery, we provide a seamless, trusted shopping experience.
Vugstyle helps you find luxury products, but all purchases are made on our partner websites. However, you can track your orders on Vugstyle through the 'My Orders' section in your profile. Plus, every purchase through Vugstyle comes with free authenticity protection—if you receive an inauthentic item, we'll reimburse you and remove the retailer from our platform.
Searching is made simple with Vugstyle. You can search by brand, keyword or product name at any point using the search bar in the upper right hand corner of our website.
You can also do specific searches that are narrowed by category, designer, size, color, price range, on sale and store. This feature is called Filters. Filters are available on the left side of category and search pages on web.
To determine your size we offer several useful points of information.
First, refer to our size guide either on a product page or under the 'Settings' area of your account. In your account, scroll down to 'My Sizes' and select 'Size Guide' for detailed information on sizing.
Additionally, for each product on our website, we share how tall the model is, as well as what size they are wearing on the product page.
Lastly, we invite all of our users to review products. Check out what other Vugstyle users thought of a product—not only can they leave comments, but they can also report about the fit on a scale of 2 sizes too large to 2 sizes too small.
Available sizes are listed on every Vugstyle product page under the 'Available From' section of the page.
Note that it's up to each retailer to determine which sizes to stock. Because our partners are from a wide range of countries, sizes may differ depending on the retailer.
Vugstyle works hard to ensure that there are no technical issues on our website, app or Smart Personal Shopper, but it is possible to encounter errors at times.
If you see an issue on website, please notify our team. We appreciate your help!
We sincerely apologize if information is incongruent with a retailer. Vugstyle frequently syncs with partner stores to ensure that we are showing the correct prices. Keep in mind that when you place an order, it's always going to be placed on the retailer's website, not on Vugstyle.
We're here to keep you up to date on the latest sales and promotions at each of our partner sites so that you have all of the information you need to make the best purchase decision.
Vugstyle is here to help you—from discovery to purchase. We have the full scoop on promotions and coupon codes from our retail partners. You can find these listed on our 'Sales' page here.
These promotions and coupon codes are updated daily on our website and can be used upon checkout on the retailer's website.
Vugstyle has the ability to compare and monitor prices across 150+ luxury retailers. For each product, we show you a variety of retailer options of where to purchase to help you select the best option for you. We're updating prices constantly to ensure that our information is as up to date as possible.
If you are not ready to make a purchase yet you can create a price drop notification. Click the heart icon on an item to set a price drop notification. By doing this you will also add that product to your Alerts.
We're here to help you—all the way from discovery to purchase. With Vugstyle, you have the option of placing an order directly on a given retailer's website.
When you find an item on Vugstyle, click through to the retailer's site to complete your purchase. All transactions happen on the retailer's site.
Make sure to choose your size and add the item to your cart on their page. Follow their online instructions to complete your transaction. Remember that while Vugstyle may send you communications related to your order, all official confirmation and shipping emails will be sent from the retailer, not Vugstyle.
Because Vugstyle partners with retailers from across the globe, duties can vary greatly. Keep in mind that if you are making a purchase from a retailer that is not in the country of your shipping address there may be duties.
If you have questions about duties, it's best to contact the retailer you are interested in purchasing from directly.
If your payment on a partner site failed, please contact the customer service team of the retailer. Don't worry, if your order is unsuccessful, you will not be charged.
A few good things to check to ensure your order is successful are: that your billing address matches your card, that the CVC/CCV number entered is right, and that your name and address are entered correctly, as well as the credit card expiration date.
Once you've successfully placed an order through one of our retail partners you should receive an order confirmation email from the retailer.
Keep in mind that while Vugstyle may send you communications related to your order, all official confirmation and shipping emails will be sent from the retailer.
As all transactions happen on our partner websites, you will not receive official confirmation emails from Vugstyle.
Vugstyle is here to help you—from discovery to purchase. That being said, all transactions happen on our partner websites, not Vugstyle.
The retailer that you placed your order with will be the point of contact should you need to make any changes. Don't be surprised if a retailer is unable to make the desired changes to your order—sometimes items have been packed or shipped faster than you might expect.
Be sure to have your order number, as well as the product name, ready when you contact the retailer with changes.
Once you place an order, it's best to communicate directly with the retailer, as all transactions happen on our partner websites, not Vugstyle.
If you find that something is missing, please contact the retailer's customer service center to check on the missing items.
Head on over to your inbox and pull up your confirmation email to find the retailer's customer service info. Most retailers also include a customer service number on their website.
Vugstyle is here to help you—from discovery to purchase. That being said, all transactions happen on our partner websites, not Vugstyle.
Shipping and handling prices vary given that our retail partners are spread out all across the globe and ship to multiple countries. If you have questions about shipping and delivery policies, it's best to contact the retailer you want to purchase from directly.
If you want to check on the status of your order, please contact the retailer who is responsible for shipping your item.
As transactions are made on our partner websites and not on Vugstyle, the retailer will be the best source of information regarding shipping status, tracking details and estimated delivery date.
If you end up needing to cancel an order, please reach out directly to the retailer. Because orders go through our partner websites, Vugstyle cannot cancel an order for you.
Keep in mind that there are times when retailers are unable to cancel an order. Be sure to have your order number, as well as the product details, ready when you contact the retailer about a cancellation.
Vugstyle is committed to helping you find products and then directing you to partner websites to make purchases. As transactions occur on the partner website, all shipping logistics are in the hands of the retailer.
Please contact the retailer you purchased from directly to make amendments to your shipping information. Keep in mind that in some cases, changes are not always possible.
You can find the contact information for the retailer's customer service team on your confirmation email, or by visiting the customer care or support page of their website.
Vugstyle is here to help you—from discovery to purchase. That being said, all transactions happen on our partner websites, not Vugstyle.
Because all Vugstyle purchases are made directly through our retail partners, returns are handled by those retailers as well. Should you need to make a return, please contact the customer service team of the retailer. Most retailers have a 'Shipping and Returns' section of their website, which you can use as a guide.
Because all transactions occur on our partner websites, returns need to be sent to the retailer you purchased from directly, not Vugstyle.
Be sure to hold onto the package, packing list and receipt. Return instructions are usually included in the package from the retailer.
Vugstyle is here to help you—from discovery to purchase. That being said, all transactions happen on our partner websites, not Vugstyle.
Typically refunds will be processed by the retailer you placed your order with when the item(s) have been received back by the retailer. Please contact the retailer for questions or issues regarding reimbursement.
We hope this doesn't happen to you, but on the off chance that it does, please contact the retailer directly. As all transactions occur on our partner websites, they will be able to help you with returns or exchanges.
Keep in mind that they may request that you send the item back or provide images to demonstrate the damage.
We do our very best to ensure we do not partner with any retailers who would disappoint a customer in this manner. If you experience longer wait times than normal, it is probably due to a large number of inquiries. We encourage you to call rather than email to obtain the fastest response possible.
If you still cannot get an answer, please contact us to make us aware of the issue. We are here to help you have the best shopping experience.
To reset your password, click 'Log in/Sign Up' in the upper righthand corner of Vugstyle website. First, try to log in to your account using your email and password. If you are unsuccessful, click 'Forgot Password?' to reset your password.
This will direct you to a page where you can enter your email address and click 'Reset My Password.' You'll then receive an email with instructions on how to reset your password. If you do not receive the password reset email please check your inbox and spam folders.
If you encounter additional problems resetting your password, please reach out to our customer care team.