Vugstyle Return Policy
Vugstyle is here to help you—from discovery to purchase. That being said, all transactions happen on our partner websites, not Vugstyle.
Because all Vugstyle purchases are made directly through our retail partners, returns are handled by those retailers as well. Should you need to make a return, please contact the customer service team of the retailer. Most retailers have a 'Shipping and Returns' section of their website, which you can use as a guide.
How do I return an item?
Simply log into the order portal to submit a return request. 1. Under 'My Orders', find and click on the order you would like to return. 2. Simply click “Request Return” next to the items you wish to return. 3. Once your return is approved, you will receive a return confirmation email with instructions on how to return the item(s); including postage labels if necessary. We will send an email confirmation once your return has been received by our partner store. Once your return is received and approved, you will receive a refund within 10 business days, depending on your bank or credit card.When will I receive my refund after returning an item?
Please allow up to 10 business days for your return to be processed after it has been received by our partner store. Once it has been processed, we will notify you via email and credit your original form of payment.Who do I contact if my order is damaged?
We hope this doesn't happen to you, but on the off chance that it does, please contact the retailer directly. As all transactions occur on our partner websites, they will be able to help you with returns or exchanges.
Keep in mind that they may request that you send the item back or provide images to demonstrate the damage.
